Privacy policy for TenMove products

Scope tied to TenMove products

This statement applies solely to information collected when you evaluate, purchase, download, stream, or request support for TenMove digital goods such as PDF workbooks, audio guides, structured multi-week tracks, and optional live alignment passes.

It does not attempt to regulate unrelated hobbies or offline clubs unless you explicitly connect them through a TenMove order reference.

Physical goods are outside the catalogue today, so any future expansion would receive its own addendum before new processing begins.

Controller identity and United Kingdom presence

TenMove trading content on volkranndhol.world operates customer records from Building B, Riverside Way, Camberley GU15 3YL, United Kingdom, which serves as the primary correspondence address for privacy requests connected to TenMove products.

When payment partners or streaming hosts store duplicates of your order data, they act as independent controllers or processors according to their own agreements, yet TenMove remains accountable for explaining the overall picture to shoppers.

Categories of personal data linked to product journeys

Identity and contact details include your name, billing address, email inbox used for delivery, and phone number if you share it while coordinating live passes.

Transaction metadata covers product names, VAT inclusive totals, timestamps, download counts, device types inferred from technical logs, and consent checkboxes captured during checkout or contact forms.

Support conversations may hold optional health-adjacent notes you volunteer, such as mentioning joint comfort preferences; TenMove staff are trained to minimise such detail and convert requests into product configuration advice rather than records of sensitive conditions.

Purposes and lawful bases for each processing cluster

Contract performance drives most processing because TenMove must deliver unlock links, renew access windows, and honour refunds according to published return rules.

Legitimate interests support fraud screening, secure logging, aggregated analytics about which movement chapters finish most often, and internal training reviews that strip identifiers wherever feasible.

Consent, captured through explicit tick boxes, governs optional marketing nudges about new TenMove bundles and non-essential cookies described separately in the cookies policy.

Legal obligations cover tax archiving, responses to lawful court orders, and regulatory correspondence with United Kingdom authorities should they request evidence bundles.

Retention windows anchored to product lifecycles

Active customer profiles remain while your TenMove licence is valid plus fourteen months afterwards so that renewal reminders, dispute evidence, and loyalty credits remain coherent.

Accounting records follow statutory six-year retention for HMRC VAT reporting even if you delete marketing consent earlier.

Support tickets with attachments auto-purge twenty-four months after closure unless law compels longer storage.

Processors and carefully bounded sharing

Hosting providers, email delivery services, payment acquirers, caption rendering tools, and webinar platforms each receive the minimum payload required to fulfil TenMove product delivery.

Processors must sign data processing agreements referencing United Kingdom GDPR expectations, international data transfer safeguards such as the UK extension to EU standard contractual clauses, and incident notification timelines measured in hours, not days.

TenMove never sells personal data to data brokers and never trades mailing lists with unrelated wellness brands.

International transfers and storage geography

Primary databases reside within the European Economic Area or the United Kingdom, yet some subprocessors maintain redundancy clusters in the United States or other regions.

Whenever such transfers occur, TenMove relies on approved transfer tools, conducts transfer impact assessments when guidance changes, and documents supplementary measures like encryption at rest and strict access logging.

Security measures proportionate to digital goods

Transport layer encryption, hashed passwords where accounts exist, segregated admin credentials, least-privilege roles, weekly vulnerability scans, and offline backups form the baseline control set.

Staff workstations that can access purchaser inboxes use full-disk encryption and automatic screen locks because TenMove recognises that leaked credentials could unlock premium movement libraries.

Your rights under United Kingdom privacy law

You may request access, rectification, erasure, restriction, portability, objection, and human review of solely automated decisions whenever law grants those tools.

Erasure may be limited while invoices must remain auditable or while fraud investigations remain open, but TenMove will explain any refusal with specific statutory references.

You can lodge complaints with the Information Commissioner’s Office, yet TenMove welcomes direct dialogue first via the contact desk so coaches can resolve product-linked issues quickly.

Children and family purchases

TenMove products target adults who can self-assess comfort; guardians who buy on behalf of teenagers remain responsible for supervising use and for supplying any required consent evidence.

Product analytics and pseudonymous reporting

Player telemetry such as pause points, replay taps, or survey answers may feed pseudonymous dashboards that help TenMove reorder chapters or rewrite cues without publicly exposing individual journeys.

Marketing preferences tied to TenMove launches

Optional newsletters describe new lanes, seasonal bundles, or studio licensing, and every footer includes granular controls to withdraw consent without affecting access to products you already purchased.

Automated risk scoring

Payments may pass through automated fraud scoring; if a score delays fulfilment, a human reviewer examines the order and documents the outcome before personal data feeds any longer-term model.

Updates to this product privacy statement

Material changes trigger email summaries to active TenMove customers at least fourteen days before new practices take effect, while minor clarifications may post immediately with updated effective dates at the top of this page.

Contacting TenMove privacy stewards

Send privacy requests through the contact desk with the subject line Privacy Request, include your order reference, and TenMove will verify identity before exporting or deleting data tied to TenMove products.

Postal correspondence may still reach Building B, Riverside Way, Camberley GU15 3YL, United Kingdom, but email is faster for attaching verification documents.